Production Time: 

Each product is individually handmade with care using the finest yarns and materials. We strive for a quick turnaround time on your items, however quality is our top priority. Average production time is 2 weeks. Please allow for approximately 4-6 weeks production time during peak periods. 

Care Instructions:

Please spot hand wash with cold water with mild detergent. Do not pull, wring or machine wash. This may result in a deformed, or damaged product. Lay flat to dry on a towel. Product may be dabbed lightly with a dry towel to remove excess water.

 *We are not responsible for any damaged products due to improper care*

Shipping: 

We ship worldwide! Products are shipped to the Paypal address provided via Canada Post. Domestic orders (Can/US) take approximately 3-10 business days. Most international orders take approximately 2-3 weeks to arrive. Please note that international orders may take up to 6-8 weeks. Orders $70 and over will be shipped with tracking information. We will not be held responsible for orders shipped without tracking that have gotten lost in transit.

Refunds:

Please contact us within 48 hours of receiving your product with any questions, or concerns. Each case is dealt with individually, according to the situation.